The button clicked every time, so I thought mechanically everything should be ok. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. Print the shipping label and place it on the exterior of the box. Sort by: Results for "RMA" < 1 2 3. how long have you waited to get your RMA? I. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. I don't want to RMA. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. 3. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. Using the D-Pad and A to select, navigate to "Setup Utility". 21: I received broken steam deck and contacted steam support. Update 11/28 - Here’s the response from Valve… unbelievable. RMA turnaround time also seems to be atrociously bad. If your device is out of warranty, the company will offer to fix it up. So got my steam deck a few weeks ago. Navigate to Setup Utility. Unit arrived at warehouse (Netherlands) on April 4th. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. • 7 mo. Aspiring_Gh0st. Valve might not actually fix your Deck and just send you a replacement instead. So I had to contact Steam and set up an RMA. kiwii4k • 1 day ago. 07. iFixIt can get me parts overnight, and the repairs are less than an hour. Yesterday I came home and found the steam deck laying on. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Video/photograph and record everything prior to sending in your deck for any RMA work. You also need to reset the OS. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Thanks all. Select Battery storage mode. ago. Replacement in event repair not possible. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. At the time I got the deck, I assumed it was a steam in the material and ignored it. • 5 mo. 05. Considering an RMA. Mar 31, 2020 149. Calibrating will show the Steam Deck the proper range it should be using. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. Sent it to Steam on Saturday the 21th. Steam initiated an RMA. Be sure to communicate with the team via the support page. I'm from Germany, and this goes too far for initiating an RMA process. Not at the moment. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Still no word on when they will ship a replacement. My guess is I won't see a new Deck for at least 2 more weeks. 1. Select Yes to confirm. how long have you waited to get your RMA? I. how long have you waited to get your RMA? I. ago. Every time you take apart that silver sticker, it gets worse. 13 April 2022: Got shipping notification from Steam. put it into battery storage mode, then wake with charger like then it arrived. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. One in 1000 neediing an RMA is an acceptable. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Steam Deck > General Discussions > Topic Details. 188 comments. All rights reserved. When I went to lower the price eBay told me to list it at $940 because that was the average going price. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. When the time comes, support will email you a new tracking number. they may let you pay for a repair though. I still have no update and waiting for a new unit to be shipped to me. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. They just need to transfer the warranty to you if they registered it. Steam Deck Steam Gaming. Eaten By A Dream. Member. Have the RMA paperwork in the box as the first thing support would look at when opening it. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. 188 comments. #2. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. I already contacted Steam Support so please don't comment telling me to do it. 3. Steam initiated an RMA. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. Starts with 'FX', 'FW', or 'FV'. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. First time was fixed, second was a new unit. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. UK RMA Experience. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. my Steam Deck stopped charging after connecting it to an USB Hub. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). Unit arrived at warehouse (Netherlands) on April 4th. Have the RMA paperwork in the box as the first thing support would look at when opening it. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. I read many threads about people reviewing their unit, and I think something is wrong about mine. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. On the left sidebar, you can see many different folders and places. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. #4 <. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. ago. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Sign in to your Steam account to review purchases, account status, and get personalized help. It's like any other product or store you have ever bought anywhere. pingus25 64GB - December • 1 yr. I can still repro the issue : (. I just posted a thread on this. I still have no update and waiting for a new unit to be shipped to me. How to check fan mfr without opening Steam Deck. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. The system will not go to sleep in this mode. We are happy to announce today that our new Steam Deck repair centers are now open. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. I see many people having trouble with Wifi randomly shutting off oot of the box. Uh oh lmao. October 14th - Just collected my Steamdeck from the UPS. how long have you waited to get your RMA? I. Steam Deck: On bottom-right rear surface. Unit arrived at warehouse (Netherlands) on April 4th. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. Valve didn’t fix it, they sent me a whole new deck. Such as with monitors, it can differ slightly from others of the same model. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Seems like you either have to accept it or return it. The console is at 50-55C, so nowhere near throttling. Received UPS shipping return label on Monday - shipped it the same day. darth miike Apr 30, 2022 @ 12:22pm. ) Re-insert or tighten the screws holding the motherboard. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. I think the RMA process is terrible. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. format my deck for RMA, have many emulators, non steam games, etc. Stuck in RMA hell. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. how long have you waited to get your RMA? I. - GLS delivered my Deck in less than 24 hours after receiving it. I dropped off my package Tuesday, November 7th at 12pm. Make sure the white LED is on. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. Unit arrived at warehouse (Netherlands) on April 4th. #9. RMA & United Radio, Inc. how long have you waited to get your RMA? I. Go down and select Settings. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. . Out-of-warranty issues can be repaired. Honestly though, yes it’s valve, decent warranty and returns policy. 7. That doesn't seem like good design considering the screen is oled. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. my Steam Deck stopped charging after connecting it to an USB Hub. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Wonderful, thank you. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. May 6: didn't hear anything from steam but almost as. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. avoid buying used decks. April 26 (AM): Parcelforce Dispatch Notification. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. I even reached out to a valve employee for additional info. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. Received my RMA label 8/2 after going through troubleshooting sent it out same day. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. I received my RMA label on Apr 29, shipping it the following Monday (May 2). Theoretically, no you can't RMA a device that you destroyed with water. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. Steam initiated an RMA. These orders will start shipping on December 17th. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. Steam initiated an RMA. Steam Deck RMA time question. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Step 1: Open up the steam deck by removing all 8 screws. 3. Steam Deck OLED announced (Better battery life, 7. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. You should be ok because I was sent a brand new Steam Deck with a new cable. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Charger, deck, case, microfiber, etc. You may have to briefly plug the charger in to get it to. No luck. STEAM DECK RMA nightmare due to dying battery. Apr 22, 2002. They received my steam deck today. - RMA process gets started on May 17th. You should see the Steam Deck power off, and the power LED will blink three times to. Valve already has. 7. For the internal option, you’ll need to purchase an NVMe M. TheBlack_Swordsman. [deleted]Folgen eines Widerrufs. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. 5 weeks start to finish. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Alecslee Jun 30 @ 2:24am. Oct 3, 2022 @ 9:52am Originally posted by Mahjik: Originally posted by Wilqu: You can open your steam deck without losing ability to RMA Keep in mind, that post was early in the frame of when the Steam Deck started. Tried many troubleshooting steps and none worked. Unit arrived at warehouse (Netherlands) on April 4th. ago. I shipped it off with the understanding the possible repair could take 5 days and then return. Restart the Steam Deck. Miffen May 27, 2022 @ 12:09pm. 00/Count)For Reference, here are the details on the "repair". Looking at the Steam Deck product. They fixing yours or sending you a new one, the first hump of the journey. I still have no update and waiting for a new unit to be shipped to me. 5m. Of course this was during the queue and as of now there’s no more queue but I. In some regions, you will also need to attach other documentation. It’s sending it back and waiting for them to “check” it that takes the longest. . 1 year manufacturer warranty that covers defects. 24/03 -> 8AM I sent the Steam Deck through DHL. All trademarks are property of their respective owners in the US and other countries. Steam Deck OLED announced (Better battery life, 7. So, I RMAed it and got it repaired. komodo. Yes you can, warranty is with device not accounts or users. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. Apr 7 (PM): Support Initiate RMA Process. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. 30: New steam deck is sent to me (too bad they use GLS again). com my Steam Deck stopped charging after connecting it to an USB Hub. You may have to briefly plug the charger in to get it to. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. . Steam initiated an RMA. RMA time . Make sure your Steam Deck is off and plug it in using the charger. even though ur deck is 99%, its not 100%. It is your responsibility to back up stored data before returning your Hardware. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Yes, for the record I have tried rubbing alcohol. Steam initiated an RMA. If you're getting a result, it's very likely that your GPU is faulty. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Such as with monitors, it can differ slightly from others of the same model. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. maybe my fifth Deck will be the one. H. The Steam Deck should boot into the BIOS menu. 3. ) Step 2: Remove the shield screws and then the shield itself. These orders will start shipping on December 17th. dude, forget about the deck for a few minutes and buy a lottery ticket. I know burn in takes extreme scenarios. They responded within hours when I started the ticket. 2. . Perhaps it's not refurbished 😅. See full list on howtogeek. . even though ur deck is 99%, its not 100%. Steam Deck > General Discussions > Topic Details. Enter bios on power on (power + Vol+) with power supplier disconnected. Steam initiated an RMA. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. Yeah that seems to be the general time frame I'm seeing online which sucks. Steam Deck broken after SSD change. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Hi everyone, I'm currently looking at my third steam deck RMA. Update: Steam sent me another one, and it arrived today (Sunday. Seal the box well with packing tape and attach your shipping label to the box. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Also had to RMA. Photo by Vjeran Pavic / The Verge. However, you now have the option of getting out of. Donations are appreciated, but not necessary:paypal. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Ace-_Ventura •. 72 > Showing 1-10 of 714 entries. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Unit arrived at warehouse (Netherlands) on April 4th. 0. or maybe glue a chain that you can link to a backpack or something. ago. It does seem like they'll be repairing rather than. Warehouse appears to have misplaced or mishandled it. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. ) Push and hold the motherboard from the bottom towards the power button. Once in the BIOS menu, unplug the power supply. Go down and select System. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. My deck arrived at the facility Tuesday morning 3/8. YMMV : r/SteamDeck. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. Print the shipping label and place on the exterior of the box. So if you sell your deck for $800 after paying $700 for it you're automatically. 1280 x 800 HDR OLED display. The Steam Deck should boot into the BIOS menu. ago. If you find an answer, please leave a comment on. #2. I've got my money back (good) but it still seems. Re image, shipment mode, editing power options in Desktop. Steam Deck with serial number xxxxxxxxxxxxx, placed. 14 day buyers remorse return policy. Unit arrived at warehouse (Netherlands) on April 4th. Either way, don't be surprised if a few days go by before you hear back from the support team. No company ever asked me to provide full contact details to initiate an RMA process before. negafy 256GB - Q1 • 1 yr. Reset unit to factory default settings. We don't have additional details to provide at this time. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". B. Steam initiated an RMA. Immediately I noticed the left trigger was mushy. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. • 2 yr. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. 2. ago. I see many people having trouble with Wifi randomly shutting off oot of the box. 52 minutes ago #8,057 Zulith said: Figures. I have returned 3 steam decks now. We are happy to announce today that our new Steam Deck repair centers are now open. My original device had a dead pixel and sticking buttons. Jacob99200 • 1 yr. Using the D-Pad and A to select, navigate to "Setup Utility". how long have you waited to get your RMA? I am based in Germany. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. I sent in my steam deck with the same problem for an RMA. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days).